General Information

Through the website vanakaasiku.ee (hereinafter the Website), event tickets and service bookings (e.g., sauna experiences) are sold by Nest Within OÜ (registry code 17153848), located at Vana-Kaasiku, Kuigatsi village, Otepää parish, Valga county 68222, Estonia.

Contact: tere@vanakaasiku.ee, tel +372 5553 5550.

These terms and conditions apply when purchasing tickets and booking services through the Website.

Prices and Ordering

Prices are listed next to each ticket and service. Prices are final, and the seller is a VAT payer.

To make a purchase or booking, select the desired ticket or service, fill in the required fields, and pay for the order via a bank link or another offered payment method. Some services can also be booked with payment on-site — in such cases, the booking is considered confirmed upon receipt of a booking confirmation email.

The contract between the buyer and Nest Within OÜ takes effect upon receipt of the prepayment in the bank account or, in the case of on-site payment, upon sending the booking confirmation email.

Ticket and Booking Confirmation

The ticket or booking confirmation will be sent digitally to the email address entered by the buyer immediately after a successful payment or booking confirmation. The confirmation contains the necessary information for attending the event or using the service.

If the confirmation does not reach your email within a few minutes, please check your spam folder and contact us at tere@vanakaasiku.ee.

Right of Withdrawal

For event tickets and service bookings provided on a specific date or during a specific period, the 14-day right of withdrawal does not apply (Law of Obligations Act § 53 (4) 12).

Purchased tickets and bookings are non-refundable and non-exchangeable, except in the cases described below.

Event Cancellation or Postponement by the Seller

If an event or service is cancelled by the seller, we will refund the paid amount in full no later than 14 days from the cancellation decision. The refund will be made to the same payment method used for the purchase.

If an event or service is postponed to a new date, the ticket or booking remains automatically valid for the new time. If the new date is not suitable for the buyer, they have the right to request a full refund by submitting an application to tere@vanakaasiku.ee. The money will be refunded within 14 days of receiving the application.

Booking Cancellation by the Buyer

The following conditions apply to the cancellation of prepaid services:

— For cancellations made at least 72 hours before the booked time, 100% of the paid amount will be refunded.
— For cancellations made 24–72 hours before the booked time, 50% of the paid amount will be refunded.
— For cancellations made less than 24 hours before the booked time or in case of a no-show, no refund will be issued.

To cancel, please send a notice to tere@vanakaasiku.ee. The refund will be made within 14 days of receiving the cancellation notice to the same payment method used for the purchase.

Event tickets cannot be cancelled or returned by the buyer.

Submitting a Complaint

In case of problems related to a ticket, booking, or event, please contact us at tere@vanakaasiku.ee or by phone at +372 5553 5550. We will respond to the complaint in writing within 15 days.

Processing of Personal Data

Personal data collected during the purchase and booking process (name, email, phone) is used solely for fulfilling the order and for communication related to the service. More details can be found in the privacy policy.

Dispute Resolution

We try to resolve disputes through negotiations. If no agreement is reached, the buyer has the right to contact the Consumer Disputes Committee (komisjon.ee) or use the European Union Online Dispute Resolution platform (ec.europa.eu/consumers/odr).